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Customer Care
   Info@AsianImportStore.com AsianImportStore.com 1100 Industrial Rd. # 17 San Carlos, CA 94070 Toll Free: 1-877-256-8578 Local/Int'l: 1-650-802-8889 Local/Int'l: 1-650-802-8883 Fax: 1-888-503-1993 Asian Import Store, Inc. will be closed on the following holidays: November 24th, November 25th, December 26th, and January 2nd. Mission Statement Welcome to Asian Import Store, offering traditional and contemporary décor and gifts for memorable weddings, holidays and celebrations. Carefully selected and imported from Asia, our unique lanterns, fans, candles and wedding décor come in a range of classic, fusion and contemporary styles. Domestic Shipping Policy Domestic orders are usually PROCESSED within 1-2 business days (Please see below for processing times). All US orders are shipped via UPS or USPS Priority Mail. Please allow 3-7 business days for products to arrive depending on the destination. UPS Ground orders are usually PROCESSED within 1-2 business days. Free UPS Ground shipping for orders over $100.00, enter coupon code "freeship" in the coupon box at checkout. Coupon only applies to the continental 48 states (excludes Hawaii, Alaska, Canada, and International orders.) Coupon only valid to online placed orders. No P.O. are allowed for UPS Ground. Please see below for delivery time on UPS Ground.  UPS 3 Day Select & 2nd Day Air orders are processed the same business day if orders are submitted before 11:30A.M. PST. UPS Overnight - UPS Overnight, UPS Overnight Saturday delivery, and 2nd Day Air Saturday delivery is available if you wish to use this shipping option, please call us and we will let you know if this option is available. USPS/United States Postal Service - orders are usually PROCESSED within 1-2 business days and will be used for all orders shipping to APO, FPO, PO Box, Hawaii, Alaska, PR, and Guam. APO and FPO postage stated at checkout may defer from actual shipping cost. Please note that this is NOT a guarenteed service. **Once your order has been shipped, no modification to the order is allowed. This includes coupons, shipping options and or adding to the same order. **Any address changes to US based addresses on UPS, OnTrac, or FedEx, will imply a $11 service charge. International Shipping All Int’l shipping will go by United States Postal Service Air Mail. All Pricing are in USD currency. International orders are usually processed within 1-2 business days. International shipping times range from 7-10 business days. (Please allow extra time for foreign delivery due to customs and other factors.) International shipping charges are often significantly more expensive than domestic charges. Duty charges are NOT included in shipping charges, and will vary depending on country, sometimes orders to specific countries must be shipped in separate boxes due to size limitations, please check with your local customs department. Place an order for the products you want over our secure server, and shipping charges to these countries will automatically be calculated in your order. ** Asianimportstore.com has the right to select the best shipping carrier based on your personal delivery requirements (need-by date, value, best overall option, etc). Canada Canada orders will ship via USPS International Mail, please select "International Shipping". International shipping charges are often significantly more expensive than domestic charges. Duties (GST and PST) are the responsibility of the customer. Duties are NOT included in shipping charges at check out. Duties for Canada orders are usually 5%-20% of actual order amount. Expedite Shipping is available via UPS or FedEx, if you wish to use this shipping option, please call us at 1-650-802-8889 and we will let you know if this option is available on the items you are interested in ordering. Return Policy If you are unsatisfied with your purchase, simply return the item(s) in its unopened, original condition (including all original packaging). Products may be returned at the customer’s expense within 90 days from the date your package is delivered. Refunds are for the cost of the merchandise only and excludes shipping charges (if any) and/or additional rush handling fees. Restocking Fee: A 20% restocking fee will apply to any item(s) with broken or ripped barcode seal and any unauthorized, unclaimed, refused, and/or return to sender packages. Non Returnable Items: - All items in Blowout section and/or with "BLOWOUT" are FINAL SALES cannot be returned. - Any items with plastic pull tab are not returnable once tab is pulled and/or missing. - Any LED items with broken/ripped barcode seals will not be returnable. - Any item that has been used, altered, or damaged will not be refunded. Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for processing the return. Return Address: Asian Import - Returns 1100 Industrial Rd # 17 San Carlos CA 94070 Exchanges If you need a different color, size or style, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds A refund will be issued, excluding shipping charges (if any) and/or additional rush handling fees, within 3 business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order. If the order was paid by check, a refund check will be issued and mailed out to your address within 3 business days. (Some banks may process refund sooner than others, please contact us and your bank if you have not received your credit within 7 business days) **If there are any problems with your order, please contact us within 5 business days of receipt of your order. Delay of notifying us within the 5 business days, will result in non returnable orders. Wholesale Inquiries Asian Import Store, Inc. does offer a wholesale department in which we sell our items to the trade only. Asian Import Store, Inc. wholesales a diverse selection of paper lanterns, nylon lanterns, battery lanterns, string lights, silk lanterns, star lanterns, cord kits, parasols, hand fans, and more. Whether you are looking for a great selection of wholesale paper lanterns for your retail store or event, Asian Import Store has a diverse selection of items for you to select from. If your interested in opening an account with our wholesale department, please visit our wholesale website at www.aisdistribution.com. You will find all the necessary information on AIS Distribution to opening an wholesale account with Asian Import Store, Inc. Disclaimer We regret any typographical errors on this price/order sheet or website, but cannot be held responsible for them. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Merchandise offered is subject to availability. All orders subject to approval. Prices and rates are subject to change without notice. We will make every effort to maintain these prices. Our lanterns are handmade and may have slight variations in colors from what you see online. If you need a very specific color, please call customer service. We cannot guarantee colors/quality. By placing your opening order with us, you agree to our Terms & Condition. Fraudulent Orders  All Fraudulent and Suspicious Orders will be reported to the Internet Fraud Complaint Center (IFCC). The Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation
(FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
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